COLLEGE RideTRACK & CampusTravo Unified Regulations
Campus Vehicle Regulations & Rental Undertaking Agreement
Effective Date: September 2026
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Platform: CampusTravo RideTRACK
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Jurisdiction: Andhra Pradesh, India
These Terms & Conditions (“Terms”) govern your access to and use of the CampusTravo website, mobile application, platform, booking services and related transportation services (“Platform” / “Services”). By creating an account, completing verification, making a booking, selecting a vehicle/service, or clicking “I Agree & Continue”, you acknowledge that you have read, understood and agreed to these Terms and any booking-specific terms applicable to your transaction. If you do not agree with these Terms, you must not use the Platform or book any Service.
Overview
COLLEGE RideTRACK Operational Protocols
Campus operational rules, security deposits, grace timing, and digital OTP hardware flow.
1.0 Deposit & Liability Options
Students booking vehicles through RideTRACK are given two options regarding vehicle security:
A. Standard Deposit
Requires paying an advance booking deposit (50% of the total amount). Unused deposit balances are refunded after complete and undamaged vehicle return.
B. Self No Objection Rule
Zero security deposit collected upfront. In exchange, the student agrees to 100% personal, financial, and disciplinary liability for any damage, loss, or delay incurred during the rental slot.
2.0 Return Deadlines & Late Overdue Charges
Vehicles must be returned to the attendant before the scheduled return window expires:
- Grace Period: Exactly 15 minutes grace period is permitted beyond slot end time at ₹0 fee.
- Tier 1 Overdue (15 – 60 Mins): A flat charge of ₹50 is automatically levied.
- Extended Delay: Billed at ₹100 per additional hour until the End OTP is registered by station attendants.
3.0 Campus Code & Disciplinary Consequences
RideTRACK bikes are tracked on campus grounds. Triple-riding, speeding above campus safety limits, driving without helmets, or unauthorized sub-renting to non-registered individuals will result in immediate suspension of vehicle privileges and submission of student details to the COLLEGE Disciplinary Committee.
4.0 Start & End OTP Protocol
Every trip requires two-factor validation:
Start OTP
Provided by the station attendant at physical bike pickup. Entering this unlocks the vehicle timer.
End OTP
Provided by the attendant when inspection is complete at drop-off. Never leave the return station without entering your End OTP.
Article 01
1. ABOUT CAMPUS TRAVO
CampusTravo is a student-focused transportation platform intended to facilitate convenient access to transportation services for eligible college and university students.
Depending on the particular Service, CampusTravo may:
- facilitate access to vehicles supplied by CampusTravo or an authorized vehicle/service partner;
- facilitate bookings with third-party vehicle owners, operators or service providers;
- provide self-drive vehicle access where legally permitted and applicable;
- provide or facilitate other transportation services displayed on the Platform.
The exact nature of the Service, vehicle, operator, applicable charges and booking conditions will be displayed to the User before confirmation of the booking.
Article 02
2. DEFINITIONS
For these Terms:
- “User”, “Student” or “You”
- means a person accessing or using CampusTravo.
- “CampusTravo”, “We”, “Us” or “Our”
- means the entity/person legally operating the CampusTravo Platform at the relevant time.
- “Vehicle”
- means any bike, two-wheeler, automobile or other transportation vehicle made available through the Platform.
- “Service Provider”
- means a vehicle owner, rental provider, driver, operator, partner or other third party providing a transportation service through or in connection with CampusTravo.
- “Booking”
- means a confirmed request for a Service made through the Platform.
- “Caution Fee”
- means a refundable security amount collected from a User where applicable as security against eligible vehicle-related losses, damages, dues or other charges in accordance with the applicable Booking Terms.
- “Fully Verified User”
- means a User who has successfully completed all verification requirements applicable to the relevant Service as determined by CampusTravo.
- “Partially Verified User”
- means a User whose verification is incomplete or does not satisfy the requirements for a Fully Verified User but who may be permitted to use a Service subject to additional conditions, including a Caution Fee, where applicable.
Article 03
3. ELIGIBILITY
- 3.1 The Services are primarily intended for eligible college/university students and other persons expressly permitted by CampusTravo.
- 3.2 The User must satisfy all age, licence, identity, student-status and other eligibility requirements applicable to the particular Service.
- 3.3 Where a valid driving licence is required, the User must possess and produce a valid licence appropriate for the relevant Vehicle and Service.
- 3.4 CampusTravo may refuse, suspend or cancel access where the User does not satisfy applicable eligibility requirements.
- 3.5 A User must not allow another person to use a Vehicle booked in the User's name unless expressly permitted by CampusTravo and the applicable Service terms.
Article 04
4. USER REGISTRATION AND VERIFICATION
4.1 Users may be required to provide accurate information and documents for identity, student-status, driving-licence, contact, eligibility, safety or other verification purposes.
4.2 All information provided by the User must be true, complete, current and not misleading.
4.3 CampusTravo may verify information directly or through authorized verification/KYC service providers.
4.4 CampusTravo may request additional documents or information where reasonably necessary.
4.5 A User must not:
- submit another person's documents;
- provide false or altered information;
- impersonate another person;
- use a fraudulent or invalid driving licence;
- manipulate or bypass verification procedures.
4.6 CampusTravo may suspend or terminate an account where verification information is false, fraudulent, expired, invalid or materially misleading.
4.7 Verification status may be reviewed or changed where circumstances, documents, eligibility or risk factors change.
Article 05
5. VERIFICATION-BASED CAUTION FEE
CampusTravo may use a verification-based security system.
5.1 Fully Verified Users
Where the User has successfully completed all applicable verification requirements, CampusTravo may allow the User to make eligible bookings without paying a Caution Fee.
The absence of a Caution Fee does not remove or reduce the User's obligations under these Terms.
5.2 Partially Verified Users
Where verification is incomplete or the User does not satisfy the requirements for the no-deposit category, CampusTravo may require a refundable Caution Fee before the booking is confirmed or the Vehicle is handed over.
The applicable amount will be displayed before payment.
5.3 Caution Fee Is Not a Limit on Liability: The Caution Fee, where applicable, is a security amount and is not necessarily the maximum amount for which a User may be responsible. Where permitted by applicable law and the applicable booking terms, additional amounts may be recoverable for verified loss, damage, penalties, unauthorized use, or other User-caused charges exceeding the Caution Fee.
5.4 Refund: Subject to inspection, outstanding dues, damage assessment and applicable terms, the Caution Fee will be refunded through the applicable payment method within the stated processing period. Any deduction must correspond to an applicable and supportable charge under the relevant Booking Terms.
Article 06
6. BOOKING
6.1 Users may request a Service through the Platform.
6.2 A booking is considered confirmed only when CampusTravo or the relevant Service Provider confirms the booking through the Platform or another authorized communication channel.
6.3 Availability displayed on the Platform may change before confirmation.
6.4 CampusTravo may decline or cancel a booking where:
- the requested Vehicle is unavailable;
- verification requirements are not satisfied;
- required documents are invalid or unavailable;
- the User is legally or operationally ineligible;
- safety concerns arise;
- the Vehicle is unavailable due to maintenance, accident or operational reasons;
- payment or Caution Fee requirements are not completed;
- circumstances outside reasonable control prevent fulfilment.
6.5 Where CampusTravo cancels a confirmed booking for reasons attributable to CampusTravo or the Service Provider, applicable payments will be handled in accordance with the applicable cancellation/refund policy.
Article 07
7. BOOKING INFORMATION
Before confirming a booking, the User should review:
- Vehicle/service details;
- booking date and time;
- pickup and return details;
- applicable charges;
- Caution Fee, if any;
- cancellation conditions;
- applicable usage restrictions;
- any additional Service-specific terms.
The User is responsible for reviewing the information before confirming the booking.
Article 08
8. VEHICLE HANDOVER AND PRE-TRIP INSPECTION
8.1 Before Vehicle handover, CampusTravo or the Service Provider may conduct an inspection.
8.2 Existing visible damage may be documented using photographs, video, inspection records, timestamps, odometer readings, fuel/battery readings or other records.
8.3 The User must review the recorded condition and report any visible discrepancy before accepting the Vehicle.
8.4 Acceptance of the Vehicle after the inspection may constitute acknowledgement that the User has received the Vehicle in the recorded condition, subject to subsequently discovered defects that could not reasonably have been identified at handover.
8.5 CampusTravo may maintain digital records of the Vehicle condition for operational, dispute-resolution, safety and compliance purposes.
Article 09
9. USER RESPONSIBILITIES DURING VEHICLE USE
The User agrees to:
- use the Vehicle responsibly and lawfully;
- comply with applicable traffic laws and regulations;
- possess and maintain any required driving licence;
- use appropriate safety equipment, including a helmet where required;
- follow the instructions and restrictions communicated by CampusTravo or the Service Provider;
- take reasonable care of the Vehicle;
- immediately report accidents, breakdowns, theft, loss or material damage;
- return the Vehicle at the agreed time and location;
- return the Vehicle in substantially the same condition, subject to normal wear and tear;
- provide truthful information relating to any incident involving the Vehicle.
Article 10
10. PROHIBITED USE
The User must not use the Vehicle:
- for any unlawful activity;
- without the required driving licence;
- for racing, speed contests or dangerous driving;
- while intoxicated or under the influence of alcohol, drugs or any substance that impairs driving;
- for carrying prohibited or unlawful goods;
- for unauthorized commercial purposes;
- outside permitted geographical or operational areas where restrictions apply;
- for sub-renting, lending or transferring possession without authorization;
- in a manner prohibited by the Vehicle's insurance, permit or applicable law;
- in a way that intentionally or recklessly risks damage to the Vehicle or persons.
CampusTravo may immediately terminate the booking where prohibited use is reasonably suspected or established.
Article 11
11. TRAFFIC VIOLATIONS, FINES AND PENALTIES
The User is responsible for traffic violations, fines, challans, penalties or other charges attributable to the User's use of the Vehicle during the Booking Period, to the extent permitted by applicable law.
Where CampusTravo or a Service Provider receives a charge attributable to the User, CampusTravo may seek reimbursement in accordance with applicable law and the Booking Terms.
Article 12
12. DAMAGE, LOSS AND THEFT
12.1 The User must immediately notify CampusTravo or the Service Provider of any accident, damage, theft, loss or significant mechanical issue.
12.2 The User must not conceal, alter or intentionally misrepresent the circumstances of an incident.
12.3 Where damage or loss is reasonably attributable to the User's negligent, reckless, unauthorized, prohibited or unlawful conduct, the User may be responsible for applicable costs, subject to applicable law, insurance coverage and the relevant Service terms.
12.4 Damage assessment may consider:
- pre-trip inspection records;
- post-trip inspection records;
- photographs/videos;
- odometer records;
- incident reports;
- repair estimates/invoices;
- insurance information;
- third-party evidence;
- other relevant records.
12.5 Normal wear and tear will not ordinarily be treated as User-caused damage.
12.6 The User will not be charged for a loss or damage merely because it occurred during the booking where there is no reasonable basis to attribute responsibility to the User.
Article 13
13. ACCIDENTS AND EMERGENCIES
In the event of an accident or emergency, the User must, where reasonably possible:
- first ensure personal safety;
- contact emergency services where necessary;
- notify CampusTravo/Service Provider as soon as reasonably practicable;
- cooperate with legally required procedures;
- provide truthful information and relevant documents;
- avoid admitting liability on behalf of CampusTravo or any Service Provider.
Failure to report an incident promptly may affect the handling of the incident, subject to applicable law and circumstances.
Article 14
14. INSURANCE
14.1 Vehicles made available through CampusTravo must be operated subject to applicable insurance and legal requirements relevant to the particular Service.
14.2 Insurance coverage, exclusions, deductibles, policy conditions and claim procedures may differ between Vehicles and Service Providers.
14.3 The User must comply with all applicable insurance-related requirements communicated for the Service.
14.4 A User's responsibility under these Terms does not override or replace the terms of an applicable insurance policy or applicable law.
14.5 CampusTravo does not guarantee that every loss, damage, injury or claim will be covered by insurance.
Article 15
15. SAFETY
15.1 The User is responsible for operating the Vehicle safely and lawfully.
15.2 The User must comply with applicable road-safety requirements.
15.3 CampusTravo may suspend a booking where continuing the Service may create a material safety risk.
15.4 Users should not use a Vehicle that appears unsafe or materially defective. Any such condition should be reported immediately.
Article 16
16. RETURN OF VEHICLE
16.1 The Vehicle must be returned at the agreed time and location.
16.2 The User must not retain the Vehicle beyond the agreed booking period without authorization.
16.3 Late return may result in additional charges where disclosed in the applicable Booking Terms.
16.4 At return, CampusTravo or the Service Provider may conduct a post-trip inspection.
16.5 Post-trip records may be compared with pre-trip records to identify new damage or discrepancies.
Article 17
17. CANCELLATION
17.1 Cancellation terms may vary by Service and will be displayed before confirmation where applicable.
17.2 Cancellation charges, if any, must be disclosed to the User before booking confirmation.
17.3 Any refund will be processed according to the applicable cancellation and refund policy.
17.4 CampusTravo may cancel a booking where safety, legal, verification, Vehicle availability, payment or operational circumstances reasonably require cancellation.
Article 18
18. REFUNDS
18.1 Eligible refunds will be processed through the applicable payment/payment-processing mechanism.
18.2 Refund processing times may depend on the payment provider, bank or other financial intermediary.
18.3 Where a Caution Fee is applicable, the eligible refund will be processed after the applicable return and inspection process, subject to legitimate outstanding charges.
18.4 CampusTravo will not use a Caution Fee as an arbitrary penalty.
Article 19
19. PAYMENTS
19.1 All applicable Service charges will be displayed before booking confirmation.
19.2 Users must provide valid payment information and complete required payments.
19.3 CampusTravo may use authorized third-party payment processors.
19.4 CampusTravo does not store complete card credentials where the payment processor is responsible for processing such information, except as permitted by applicable law and technical requirements.
19.5 Payment disputes should first be raised through CampusTravo's designated support mechanism.
Article 20
20. DIGITAL ACCEPTANCE AND ELECTRONIC RECORDS
20.1 The User agrees that acceptance through the Platform, including clicking an unchecked checkbox followed by an affirmative action such as “I Agree & Continue”, may constitute electronic acceptance of these Terms.
20.2 CampusTravo may maintain records of:
- account information;
- verification status;
- booking information;
- accepted Terms version;
- acceptance date and time;
- applicable Service-specific terms;
- payment records;
- Vehicle inspection records;
- communications relating to the booking.
20.3 The User acknowledges that electronic records may be maintained as evidence of transactions and acknowledgements, subject to applicable law.
Article 21
21. USER CONTENT AND COMMUNICATION
Users may be required to provide photographs, documents, incident descriptions or other information.
The User confirms that information submitted to CampusTravo is accurate and that the User has the right to provide such information.
Users must not submit unlawful, fraudulent, abusive, defamatory or misleading content.
Article 22
22. PRIVACY AND PERSONAL DATA
22.1 CampusTravo may collect and process personal information necessary to provide, secure, verify and administer the Services.
22.2 Such information may include identity information, student information, driving-licence information, contact details, booking information, payment-related information, verification records and Vehicle-use records, depending on the Service.
22.3 Personal information will be handled in accordance with CampusTravo's applicable Privacy Policy and applicable data-protection laws.
22.4 Where third-party verification, payment, technology, insurance or Service Providers are used, relevant information may be shared with such providers where reasonably necessary and legally permitted.
22.5 Users should review the CampusTravo Privacy Policy before using the Platform.
Article 23
23. ACCOUNT SECURITY
23.1 Users are responsible for maintaining the confidentiality of their login credentials, OTPs and account access.
23.2 Users must immediately notify CampusTravo if they believe their account has been compromised.
23.3 A User must not permit unauthorized persons to access or use their account.
Article 24
24. PLATFORM AVAILABILITY
CampusTravo will make reasonable efforts to maintain the availability of the Platform but does not guarantee uninterrupted or error-free access.
The Platform may temporarily become unavailable because of:
- maintenance;
- technical failures;
- network problems;
- payment-provider issues;
- third-party service failures;
- security incidents;
- events outside reasonable control.
Article 25
25. THIRD-PARTY SERVICE PROVIDERS
Where a Service is provided by an independent third-party Service Provider:
- the User may also be subject to that Service Provider's applicable terms;
- Vehicle-specific conditions may apply;
- insurance and permit conditions may differ;
- CampusTravo may facilitate communication, booking and support.
CampusTravo will not represent that a third party's services are identical to services directly provided by CampusTravo.
Article 26
26. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, CampusTravo will not be liable for indirect, incidental, special or consequential losses arising from the use of the Platform or Service.
Nothing in these Terms is intended to:
- exclude liability that cannot lawfully be excluded;
- limit statutory consumer rights;
- exclude liability for fraud or other liability that cannot legally be excluded;
- override applicable insurance coverage;
- prevent a User from exercising rights available under applicable law.
Any limitation of liability shall be interpreted only to the extent permitted by applicable law.
Article 27
27. USER INDEMNITY
To the extent permitted by applicable law, the User may be required to indemnify CampusTravo and/or the applicable Service Provider against losses, claims, penalties, costs or expenses arising directly from the User's:
- fraud;
- intentional misconduct;
- negligent or reckless conduct;
- unauthorized use of the Vehicle;
- prohibited use;
- violation of these Terms;
- violation of applicable law;
- submission of false or misleading information.
This clause does not remove or limit any statutory rights or protections available to the User.
Article 28
28. SUSPENSION AND TERMINATION
CampusTravo may suspend or terminate a User's account or booking where reasonably necessary because of:
- fraud or suspected fraud;
- identity or document misuse;
- repeated safety violations;
- unauthorized Vehicle use;
- non-payment;
- material breach of these Terms;
- illegal activity;
- misuse of the Platform;
- conduct creating a material risk to persons, Vehicles or the Platform.
Where appropriate, CampusTravo may provide the User an opportunity to resolve the issue.
Article 29
29. DISPUTE RESOLUTION
Users should first contact CampusTravo through the designated support/grievance channel to attempt to resolve any complaint.
The User should provide:
- Booking ID;
- date/time of booking;
- relevant Vehicle details;
- description of the issue;
- supporting photographs/documents where applicable.
Nothing in this clause prevents a consumer from exercising rights or remedies available under applicable law.
Article 30
30. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India.
Subject to applicable consumer-protection laws and jurisdictional rules, disputes shall be subject to the jurisdiction of the courts/competent authorities having jurisdiction over the relevant transaction and/or CampusTravo's applicable place of operation, as legally permissible.
Article 31
31. CHANGES TO THESE TERMS
CampusTravo may update these Terms from time to time.
Updated Terms will be published through the Platform with the revised effective date.
For material changes, CampusTravo may require the User to review and affirmatively accept the updated Terms before continuing to use certain Services.
Article 32
32. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue to the extent legally permissible.
Article 33
33. NO WAIVER
Failure by CampusTravo to enforce any provision of these Terms immediately does not constitute a waiver of its right to enforce that provision later.
Article 34
34. ENTIRE AGREEMENT
These Terms, together with the applicable Booking Terms, Vehicle-specific conditions, Cancellation/Refund Policy, Privacy Policy and any other terms expressly incorporated into the booking, constitute the applicable agreement governing the User's use of the Service.
Article 35
35. CONTACT AND SUPPORT
For booking support, complaints, refund queries, Vehicle incidents or other assistance:
CampusTravo Support
Email: support@campustravo.com
Phone/WhatsApp: [INSERT NUMBER]
Website: [campustravo.com]
Support Hours: [INSERT HOURS]
For urgent emergencies, Users should contact the appropriate emergency services first.