The booking and cancellation policy
No cancellation · non-refundable once confirmed. Approved refunds take 7–12 working days.
On this page
The policy that applies to your booking is shown before you pay, and you confirm it with Confirm and Continue.
The current policy#
Good to know
Please review your booking carefully before proceeding. Once confirmed, this booking cannot be cancelled and the payment is non-refundable, except where required by applicable law or where an authorized exception applies. Where a refund is approved (for example a failed or duplicate payment, or a slot released by us), it takes 7 to 12 working days to reach your original payment method.
Unpaid slots#
A slot that has not been paid yet can always be released — tap Release slot. Unpaid holds are also released automatically after 10 minutes.
Missed pickups#
If a ride is not started within 30 minutes after the slot start, the booking is marked as missed (no-show).
Read the full terms and policies.
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