Payment pending, failed or money debited
What to do when a payment is still being checked, fails, or money leaves your account without a confirmation.
On this page
Payments are checked with the bank automatically — including payments whose window was closed or whose network dropped.
The app says "Payment pending verification"#
Your payment is being checked with the bank. Do not pay again. It is settled automatically, even if you close the app. You can tap Check status to see the latest result.
The payment failed#
No money was taken for that attempt. Pay again from the booking while the slot is still held.
Money was debited but the booking isn't confirmed#
- 1Wait a few minutes and open the app again — confirmations that were delayed by the network are picked up automatically.
- 2If the payment arrived after your slot was released, a refund is queued automatically.
- 3Still unsure? Contact support with your booking reference and the payment ID from your bank or UPI app.
Important
Never pay twice for the same booking. If a duplicate payment happens, it is refunded.
Frequently asked questions#
How long do refunds take?
Approved refunds take 7 to 12 working days to reach your original payment method.
I closed the payment window by mistake.
Your slot stays held until the timer ends. Pay again from the home screen or the booking.
Was this guide helpful?